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Complaints

The Channel Managing Agency (TCMA) on behalf of Syndicate 2015 (“Channel Syndicate 2015”) puts customers’ interests at the heart of its business. Customers can expect to get financial services and products that meet their needs and that they can trust.


Complaints procedure

We hope you are pleased with the service provided by The Channel Syndicate; however, if you are in anyway dissatisfied, please contact us so that we can investigate the matter fully and deal with the problem appropriately.

IIn the first instance, you should refer to the guidance in your insurance documentation. Your broker may also be able to advise you and provide assistance in this regard.

Alternatively, you may contact us directly in any of the following ways:

  • In writing:
  • FAO: Gillian Phillips
  • Compliance Officer
  • The Channel Managing Agency Limited
  • 3rd Floor, 10 Lime Street
  • London, EC3M 7AA.
  • By phone:
  • Tel: +44 (0)203 817 5070
  • By email
  • Email: Gillian.phillips@channel2015.com

In the unlikely event that you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to Lloyd’s Complaints Team.

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible*, refer your complaint to the Financial Ombudsman Service (FOS) within six months. The FOS is an independent service in the United Kingdom for settling disputes between consumers and businesses providing financial details.

The FOS's contact details are as follows:

  • www.financialombudsman.org.uk/contact/index.html
    The Financial Ombudsman Service
    Exchange Tower
    London, E14 9SR
  • Tel:0800 0234 567 or 0300 1239 123
    or +44 20 7964 0500 if calling from abroad
  • Email: complaint.info@financial-ombudsman.org.uk
  • Website: www.financial-ombudsman.org.uk

  • *You are an eligible complainant if you are a consumer, a micro enterprise or a charity or trust(ee) with an annual income or asset value respectively for the latter two, of less than £1m, domiciled in the United Kingdom.

    A micro enterprise is defined as "an enterprise which employs fewer than ten persons and has a turnover or annual balance sheet that does not exceed EURO 2 million".