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Claims

Channel puts the customer at the heart of its business and we aim to deliver a superior claims service through the use of specialist resources and expertise.


1st January 2016 – Claims handling transitions to Channel

With effect from the 1st January 2016 Claims Handling for The Channel Syndicate has transferred from Asta Managing Agency Ltd to The Channel Managing Agency. All ECF submissions will automatically be directed to The Channel Managing Agency from 1st January 2016. Emails should be sent to the appropriate person at The Channel Syndicate or if you are unsure of who to contact then please send to Claims@Channel2015.com. Please contact one of the claims team if you need to present a paper file and we will confirm a time for you to visit. If you have any questions about future arrangements please contact us and we will be pleased to assist you.


The claims philosophy at The Channel Syndicate is to pay all valid claims promptly by providing an efficient and effective claims service to clients and brokers, ensuring that all claims are recognised, assessed and settled in a timely manner within the terms of the insurance contract. We achieve this by deploying the right resource at the right time. We operate a segmented model that is scalable to support future needs and the planned expansion of the syndicate. Claims handling is provided both by specialist claims handlers and selected third-party experts.

The Channel Syndicate operates in accordance with the Lloyd’s Claims Principles and Minimum Standards and other market protocols. We believe in treating our customers fairly at all times.

Channel encourages active participation in market initiatives including Lloyd’s CTP, Heads of Claim meetings and LMA activities. Further enquiries can be made by contacting:

Ian Mallery
Stephen Roach
  • Stephen Roach

    Deputy Head of Claims
  • T: +44 (0)203 817 5064
  • M: +44(0) 7785 613890
  • Email
  • More Information
Stephen Holmes
  • Stephen Holmes

    Deputy Head of Claims
  • T: +44 (0)203 817 5056
  • M: +44(0) 7713 068898
  • Email
  • More Information
Tom Langford
  • Tom Langford

    Senior Claims Adjuster
  • T: +44 (0)203 817 5088
  • M: +44 (0) 7590 494154
  • Email
  • More Information
Michael Raynor
  • Michael Rayner

    Senior Claims Adjuster
  • T: +44 (0)203 817 5084
  • M: +44(0) 7590 486797
  • Email
  • More Information
Daniel Stewart
Amy Lloyd
Emma Overton
Rob Tyler